In today’s digital age, customers prefer seamless and reliable online payment methods. This can pose a significant challenge for businesses, startups, and fintechs that lack the capacity to obtain a banking license from CBN to address their customers' payment concerns. Unreliable payment providers, frequent downtimes, and high transaction fees can drive away potential customers to adopt the products of startups and fintechs alike. This is why integrating with a top payment provider in Nigeria like Bankly can make a world of difference for your business. 

For Pocket App, a financial services platform in Nigeria, finding a secure and efficient funds transfer provider was important. Pocket needed the best payment provider in Nigeria to maintain at least 99.9% uptime on transactions and ensure seamless service for its customers. In this article, we will walk you through how we delivered on this and how you too can conquer online payment hurdles with Bankly APIs. 

ABOUT POCKET APP

PocketApp, developed by Abeg Technologies and licensed by the Central Bank of Nigeria (CBN), is a mobile money wallet that offers a variety of financial services. These include sending and receiving money, paying bills, and managing finances.

CHALLENGE

Pocket App needed a reliable and efficient funds transfer provider to ensure that its customers could enjoy seamless transactions. The primary challenges included difficulty in maintaining a high uptime for transactions and being unable to ensure that the payment process was seamless and secure for its users. Given the competitive nature of digital banks in Nigeria, Pocket App needed to offer excellent service to attract and retain its customers​.

To address these challenges, Pocket App needed a payout service that could:

1. Allow its users to make transfers and receive money seamlessly
2. Ensure at least 99.9% uptime for transactions, minimizing disruptions.
3. Provide a seamless integration process for easy adoption into their existing system.
4. Offer secure and efficient transaction processing to protect user data and funds.

Solution and Impact

Integrating with Bankly's API enables Pocket App to streamline its payment processes, reduce operational challenges, and focus on growing its digital bank services to its users. The seamless and secure payment infrastructure increased customer trust and satisfaction for Pocket and led to increased transaction volumes and business growth.

After integrating Bankly’s API, Pocket App was able to improve its reliability significantly. The integration provided:

1. High Uptime: Bankly’s infrastructure ensured that Pocket App could maintain a constant uptime, reducing transaction failures and customer frustration.

2. Seamless Integration: Bankly’s APIs are designed for easy integration. This allowed Pocket App to incorporate the new payment system with minimal disruption to its operations.

3. Security: Bankly’s payment gateway protects transactions and user data which makes it easy for users to trust Pocket App for their financial needs.

4. Personalized Customer Service: Bankly offers personalized support that addresses the unique needs of its customers effectively.

5. Cost Savings: Bankly offers competitive pricing which in turn reduces operational expenses for its clientele.

   Partner with Bankly to move your business forward today. For more details on how Bankly’s APIs can benefit your business, send us a message here.