Bankly values your privacy and appreciates your trust in us. This Privacy Policy explains how we use, share and protect the personally identifiable information (PII) that we collect from you and the choices you have.

“Personally Identifiable Information” means any information (i) that identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (ii) from which identification or contact information of an individual person can be derived. If you see an undefined term in this Privacy Policy, it has the same definition as outlined in our terms and conditions.

This Privacy Policy governs the manner in which Bankly collects, uses, maintains and discloses information collected from users (each, a “User”) on the website (“Site”). This Privacy Policy does not relate to other websites to which we link.

By visiting our website, you agree to this Privacy Policy.

This Site is not directed at you if we are prohibited by any law of any jurisdiction from making the information on this Site available to you and is not intended for any use that would be contrary to local law or regulation.

Information We Collect.

There are two categories of information that we collect. We collect a variety of information from our Users and visitors to the website. As described below, some information is automatically collected when you visit our website, and some you provide to us when registering or filling out a form, or communicating with us.

Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our Site, pages viewed, information searched for, access times, and other relevant statistics.

If you provide us with personal information by registering for an account or contacting us, we collect that personal information. For example, if you register on our website, we collect your name, e-mail address and password. If you contact us, you may also provide us with personal information that we collect.

Using Your Personally Identifiable Information

“Personally Identifiable Information” means any information (i) that identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (ii) from which identification or contact information of an individual person can be derived.

Personal Data about our Users is an important part of our business and we shall only use your personal data for the following purposes and shall not keep such personal data longer than it is necessary to fulfill these purposes: We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. We shall not disclose your personal data to any third party except in accordance with this Privacy Policy.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about the Users’ means of connection to our Site, such as the operating system and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Age Restriction

You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.

Disclosures

We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public.

To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.

Communication from Our Site.

Pursuant to you registering on our Site, you will receive emails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of email addresses and bank accounts, if required, and confirmation of successful applications. You will also receive progress updates on the status of your application. These are notifications that you cannot opt out of receiving, as they are in place to protect the security of your account and your personal information. We may also send you responses to emails you send us, if appropriate or applicable. From time to time, we will also send User surveys, request for User feedback regarding User experience and Site operations or marketing offers from us or from us, on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or User feedback emails, please opt out in any offer email you receive from us.

Access or Change to Personal Data.

Upon request, Bankly will provide you with information about any of your personal information in our possession. If your personal data changes, you may correct, update or amend, by making the change on your personalized account or by sending an email to info@bankly.ng. If you wish to delete or deactivate your account or choose to no longer receive emails from us, please email us at info@bankly.ng.

Website Security.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. Bankly uses encryption tools when transmitting and accepting delicate visitor information through the Site.

In addition to your own substantial efforts, you can take several precautions to protect the security of your computer and personal information. For instance, when you are creating an account, endeavor to use a well-chosen password. You should avoid using an information that others can easily learn about you, such as a family member’s name or birthday and you can also use special characters in place of letters. You may change the password as often as you wish by going to “Settings” on your dashboard and selecting “Change Password”. We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our Site, be sure that you log out and close the browser window.

Bankly authorizes only those persons who need to know your personal information to administer your account, to provide or inform you about products and services or to maintain improve or administer our Site to access your personal information.

The Data We Retain.

We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.

Bankly is statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.

Therefore, even after closing your Bankly account, we will retain certain data to comply with these obligations.

Links to Third Party Websites

Limitation to Liability

Bankly exercises reasonable efforts to safeguard the security and confidentiality of your personal data; however, Bankly will not be liable for unauthorized disclosure of personal data that occurs through no fault of ours including, but not limited to, errors in transmission access to your account by anyone who uses your user ID and password, and your failure to comply with your security obligations.

Problem Signing In

Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Site, please ensure that you are using your registered e-mail address and/or correct password. If you are using the registered e-mail address and correct password, and you continue to have trouble signing in to our Site, please send an e-mail to hello@bankly.ng

Changes to This Privacy Policy.

Bankly has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Breach/ Privacy Violation

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, Bankly shall within 72 (Seventy-Two) hours of having knowledge of such breach report the details of the breach to NITDA.

Furthermore, where we ascertain that such breach is detrimental to your rights and freedoms in relation to your Personal Data, we shall within 7 (Seven) days of having knowledge of the occurrence of such breach take steps to inform you of the breach incident, the risk to your rights and freedoms resulting from such breach and any course of action to remedy said breach.

Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at 

Tel: 09062547554 or info@bankly.ng